Fides answers order questions, explains your policies, and resolves refunds — strictly by the rules you set, every single time. No hallucinated answers. No exceptions your policy didn't allow.
Free to start on WooCommerce · No credit card required
Fides is platform-agnostic by design — the same policy engine and conversation intelligence, wherever your store lives.
Not a generic chat widget bolted onto your store — an assistant that reasons from your real policy and your real order data.
Shoppers ask about order status, shipping, or a return in plain language and get an instant, accurate answer pulled straight from your store.
Refund decisions follow the exact rules you configure — return windows, condition checks, restocking fees — never a generic AI guess.
Anything outside policy, or anything Fides isn't confident about, routes straight to your team — automatically, no dropped tickets.
The same policy engine runs underneath every storefront Fides supports — install once, get the identical experience on any platform you add later.
A guided setup captures your return window, refund rules, and store details — Fides enforces them consistently, forever after.
Every decision Fides makes is logged and explainable — know exactly why a refund was approved, denied, or sent to review.
Add the Fides plugin to your store and connect your account — no code required.
A guided setup captures your return window, refund rules, and store details in a few minutes.
Fides starts answering shoppers and resolving refunds within your policy immediately.